Customers (CRM)
Contacts, companies, deals, and your sales pipeline — your customer-facing workspace.
Customer management (CRM)
A full customer workspace beside HR: companies, contacts, deals, and activities — switch systems to enter it.
Inbox
A customer-service inbox for WhatsApp conversations: views and sort, status/assignment/SLA, internal notes, saved replies, and starred messages.
Contacts & companies
Create companies, link contacts to them, and message customers over WhatsApp from inside Duwam.
Deals & pipeline
Manage deals on a drag-and-drop stage board, and follow each deal's activity timeline.
Customer reports
Customer-service metrics: first-response time, SLA adherence, customer satisfaction, and per-agent performance.
Campaigns & sequences
Send an automated WhatsApp message sequence to a filtered, consented audience, with waits between messages.
WhatsApp Status
Publish a text status from your company's number to a slice of your customers picked by tag — it lasts 24 hours, and cannot be edited or taken back once published.
Entry points
Capture links and forms that turn a stranger into a CRM contact — over WhatsApp or a web form, with a link, QR code, and button.