Getting Started

Mobile app

Available apps

Download the Android app

Recommended method (direct download)

1. Open the browser on your Android device.
2. Go to duwam.com/download.
3. Tap "Download APK".
4. When the download finishes, open the file.
5. If an "Unknown sources" warning appears, go to Settings → Security → Allow from this source.

Via Google Play (soon)

We're finishing Google's review shortly. At launch you'll see a direct link on duwam.com.

First sign-in

1. Open the app.
2. Enter your User ID from the invitation email (e.g., ABC-12345).
3. Enter your password.
4. Choose "Keep me signed in" if you want a persistent session.

What's different from the web version?

The mobile app is not a full copy of the web — it's a curated selection of the most important features:

Available on mobile:

• Attendance (start shift / break / end)
• My tasks + creating tasks
• Chat (all features)
• Push notifications
• Basic reports
• Account settings

Not on mobile (use the web):

• Creating and editing complex projects
• Employee management (Admin)
• The Automation Builder
• The Virtual Office (Professional and above)
• The full collaborative Whiteboard with all its tools

Push notifications

The most important mobile feature — notifications reach you even when the app is closed:

• New message — tap it to open the conversation directly
• New task assigned to you — tap it to open the task
• Urgent message from a manager — can't be dismissed; it shows full-screen
• Shift ending soon — a reminder 15 minutes before your shift ends

Enabling notifications

The first time you open the app, tap "Allow" in the popup. If you dismissed it: Android Settings → Apps → Duwam → Notifications → Enabled

Remote work mode

If your work mode is "remote":

• You can start your shift from anywhere.
• The app requests your location once at the start of the shift (for the record, not continuous tracking).
• You can turn off location in Android settings if you prefer — it won't stop you from working, but your logs will show no location.

Performance tips

Save your battery

• The app is battery-optimized — it uses a WebSocket with a heartbeat every 30 seconds instead of constant polling.
• If notifications are off for more than an hour, the app enters a low-power mode.

Save your data

• Image attachments in chat load at low resolution by default (you can enlarge them).
• Voice messages stream rather than fully download.
• In Settings → Mobile, enable "Data saver mode" for more compression.

Working offline

• Messages you type offline are saved locally and sent when you're back online.
• Starting/ending a shift works offline — it syncs later.
• Tasks and chat display from a local cache — they appear instantly even offline and update when you're back.

FAQ

Q: Is the app free? A: Yes. The app itself is free to download. The subscription to the service is what costs (see Plans).

Q: What Android version is required? A: Android 8.0 (Oreo) and above — covering ~97% of active devices.

Q: How big is the app? A: ~12 MB on download. It grows to ~40 MB after a few days of use (cache).

Q: Does it drain a lot of battery? A: No — our tests show 2–3% of the battery in a normal day of use. Less than WhatsApp.

Q: Does it auto-download attachments? A: No — you choose manually what to download. This saves your data and storage.

Q: Does it support Light and Dark modes? A: Yes — it follows the Android system mode automatically. You can override it in Settings → Appearance.

Q: What do I do to report a problem? A: Use the floating "Send feedback" button at the bottom of any screen. The report reaches us with device/version details automatically.

Q: Will the app work on iPhone soon? A: Yes — an iOS version is in development, expected Q3 2026. Until then, sign in via the iPhone browser (it works great).

Quick reference

Related articles

• Getting started
• Attendance — the top mobile use case
• Conversations & chat